AI Interviews by Industry: Amazon, Unilever, Goldman, Retail, Tech, and More (2026)
The platform might be the same (HireVue), but the competency framework, the question bank, and the scoring rubric vary enormously by employer and sector. Here is the industry-by-industry picture.
Tech / Software
Amazon
HireVue (non-engineering roles)Amazon uses HireVue for most non-engineering corporate roles. The defining feature of Amazon’s AI interview is that every question maps to one or more of Amazon’s 16 Leadership Principles (LPs). Questions are explicitly framed around LPs: “Tell me about a time you had to earn trust” (Earn Trust), “Give me an example of when you had to deal with ambiguity” (Are Right A Lot / Bias for Action).
The BARS rubrics for Amazon are built against LP behavioural descriptors. An answer that demonstrates a specific LP behaviour (data-driven decision, owner mentality, disagree-and-commit) at a high level of specificity will score significantly better than a generic STAR answer that doesn’t connect to LP language.
Intel, Oracle, Cisco (graduate and early-career)
HireVue is standard across early-career hiring at major US tech companies. Competency frameworks are more conventional than Amazon’s LP structure: problem solving, collaboration, communication, initiative. STAR with strong specificity and quantification applies.
Technical roles may combine HireVue behavioural assessment with a separate CodeSignal or HackerRank technical screen. These are scored independently - strong behaviour does not offset weak technical; vice versa.
Startups (SaaS, Series A-C)
Less likely to use standalone AI interviewers. More common: a human Loop interview with Metaview (or a similar AI transcription tool) recording and summarising. Some Series A-B companies use HireVue or Spark Hire for volume hiring into entry-level roles. Most senior-hire interview processes at startups remain human-first, sometimes with screening via Gem or Greenhouse AI-assisted scheduling.
Finance and Banking
Goldman Sachs
HireVue Superday prepGoldman uses HireVue as part of the Superday selection process for graduate and intern programmes. The behavioural questions emphasise commercial acumen, resilience, and collaboration - with a strong expectation of market awareness as part of the “commercial awareness” cluster. Questions often include a market-opinion or “what have you been following in markets” element not present in most other HireVue configurations.
JP Morgan
HireVue combined with Pymetrics (game-based assessments) is JP Morgan’s standard graduate process in 2026. The Pymetrics games measure cognitive and emotional attributes (attention, risk tolerance, learning speed). Both the video and game scores contribute to progression. Prep for the Pymetrics games is possible but limited - the games are designed to be difficult to game. Focus prep time on the HireVue STAR content.
HSBC, Barclays, Morgan Stanley
HireVue for graduate scheme applications. HSBC uses its own competency framework; Barclays questions focus on customer focus, risk awareness, and collaboration. Morgan Stanley’s HireVue questions are heavily behavioural with an emphasis on resilience and analytical thinking. All three reward STAR with quantified outcomes and specific example context.
Consulting and Professional Services
PwC
HireVue for graduate roles. PwC's competency framework (Whole Leadership, Business Acumen, Technical and Digital, Global and Inclusive) maps to HireVue BARS rubrics. Know the framework before your session.
EY
HireVue for EY Tech MBA and graduate programmes. Competency emphasis on collaboration and inclusivity. Questions include client-facing scenario-based prompts.
Deloitte
HireVue plus situational case-based assessments. The case-based module comes before the HireVue video in most Deloitte configurations - treat it separately with SJT prep logic.
KPMG
HireVue Launch Pad assessment. Standard BARS behavioural with a KPMG values overlay (We Lead, We Do What Matters, We Speak Up, We Make an Impact). Align your story bank to those values.
FMCG and Consumer Goods
Unilever
HireVue + Pymetrics pioneerUnilever was one of the earliest major employers to adopt HireVue + Pymetrics for its Future Leaders Programme (UFLP). The format is well-documented and widely prepped for: 3 game-based assessments (Pymetrics), followed by a HireVue video interview with 3-4 behavioural questions. Unilever’s BARS rubrics align to their four leadership qualities: purpose-driven, service-minded, agile, disruptive.
Procter & Gamble, Nestle
HireVue for graduate programmes, often alongside situational-judgement tests. P&G’s “Success Drivers” framework (Problem Solving, Collaboration, Innovation, etc.) guides the BARS rubrics. STAR with strong impact quantification aligned to P&G’s business-outcome orientation scores well.
Retail and Volume Hiring
Amazon (warehousing)
Paradox AI / Olivia
Scheduling and basic qualification screening via Olivia chatbot. Not a scored behavioural interview. Answer clearly and briefly. Routes to in-person group assessment.
Walmart, Target
Harver (SJT + video)
Multi-modal Harver suite. SJT modules simulate retail scenarios. Video is one component. Read the SJT scenarios carefully - common retail dilemmas (customer conflict, safety, teamwork under pressure).
Starbucks
HireVue (management) / Paradox (barista)
Management and corporate roles use HireVue with behavioural questions around customer obsession and team leadership. High-volume barista hiring uses Paradox/Olivia for scheduling routing.
McDonald's
Paradox / Olivia (Workday)
Post-Workday acquisition, Olivia is now deeply integrated. High-volume hourly hiring routes through Olivia for scheduling and initial qualification. Not a deep behavioural assessment.
Woolworths, Coles (AU)
Sapia chat
Australian grocery retail are among Sapia's largest customers. Text-chat format, 5-7 behavioural questions. No camera. Authentic written STAR responses with retail context examples score well.
Healthcare and Public Sector
AI interview adoption in healthcare is slower and more variable than in corporate sectors. In the UK, NHS trust adoption varies: some trusts (often in support and admin roles) use HireVue or Willo for initial screening; most clinical roles remain human-panel only. In the US, Kaiser Permanente and HCA use HireVue for some non-clinical corporate roles.
Public sector (local government, civil service) adoption is slower still. The UK Civil Service uses its own online assessment platform (Civil Service Recruitment Gateway) with text-based competency questions that share characteristics with AI chat interviews. Scotland and Wales have separate platforms.
Hospitality and Travel
Hilton
HireVue (corporate) / VidCruiter (hotel-level)
Corporate and management roles use HireVue. Hotel-level roles in some markets use VidCruiter or similar video platforms. Competency emphasis on customer service and team adaptability.
Marriott
HireVue (management)
HireVue for management-level roles. Customer experience and service excellence are the primary competency themes. Guest-impact quantification in STAR results scores well.